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Common Questions
Frequently Asked Questions
At Sanctus Solutions, we understand that you may have questions about our cybersecurity, web development, and IT services. Below, we've compiled comprehensive answers to help you make informed decisions about protecting and enhancing your digital presence.
Cybersecurity Services
What cybersecurity services do you offer in Dallas-Fort Worth?
We provide comprehensive cybersecurity services including security consulting and audits, WordPress security hardening, endpoint protection with ThreatDown, security awareness training with KnowBe4, vulnerability assessments, and bug bounty services throughout the Dallas-Fort Worth area.
How much does WordPress security hardening cost?
Our WordPress security hardening service is $500 flat rate with 24-48 hour turnaround. This includes REST API lockdown, security headers implementation, login protection, vulnerability fixes, and a detailed proof of work report.
What are common indicators that my website has been compromised?
Common indicators include unauthorized links (especially to gambling sites), SSL certificate warnings showing 'Your connection isn't private', unexpected redirects to scam pages, fake virus warnings, slow loading times, and suspicious admin users. We offer free security assessments to identify these issues.
Do you provide ongoing security monitoring?
Yes, we offer WordPress Watchdog service starting at $50/month for ongoing security monitoring, including monthly malware scans, login monitoring, update checks, and alert response. We also provide comprehensive managed security services for businesses.
What security vulnerabilities do you typically find in WordPress sites?
Common vulnerabilities include exposed REST API endpoints revealing usernames, missing security headers, enabled XML-RPC allowing bot attacks, directory browsing, default 'admin' usernames, no firewall protection, outdated plugins/themes, weak file permissions, public login pages, and leaked PHP versions.
Web Development & Design
What web development services do you offer?
We offer comprehensive web development from HTML landing pages ($300-$500) to custom high-performance applications ($3,500+). Our services include WordPress development, business websites, security-first design, SEO optimization, and one-year maintenance included with business sites.
How much does a business website cost?
Our website development starts at $2,500 and includes 3 pages (expandable at $50 per page), free one-year service and maintenance, SEO tuning, and security implementation from the ground up. We also offer social media management and hosting services.
What makes your web design approach different?
We prioritize security from the ground up with every website we build. Unlike typical web designers, we implement security measures during development, not as an afterthought. Every site includes secure coding practices, hardened server setups, injection attack protection, and cross-site scripting prevention.
Do you offer hosting services?
Yes, we provide Standard Hosting ($85/year) and Premium Hosting ($200/year). Both include email, SSL certificates, pro website builder, and user management capabilities. Premium hosting adds enhanced security features and priority support.
How long does web development take?
HTML landing pages take 1 week, WordPress landing pages take 2 weeks, WordPress business sites take 3-4 weeks, and custom high-performance applications take 6-12 weeks. All timelines include complete testing and training.
Fractional Tech Partner Services
What is a fractional tech partner?
A fractional tech partner provides ongoing tech consulting and support without hiring full-time staff. We offer Ruby ($300), Sapphire ($600), Emerald ($1,200), and Diamond ($2,200) monthly tiers with services ranging from basic website checkups to full fractional tech leadership.
What's included in the Emerald tier (most popular)?
The Emerald tier ($1,200/month) includes everything from Ruby & Sapphire tiers, plus up to 6 hours implementation, team training once per month, email automation setup, and quarterly tech reviews. It's perfect for full-spectrum digital support.
How is fractional tech partnership different from managed IT services?
We focus on digital strategy, web systems, and scalable tools rather than infrastructure management. We're not an MSP - we don't provide IT network administration, hardware support, or full infrastructure management. Our expertise is in digital growth and security.
What areas do you serve for fractional tech services?
We serve businesses nationwide with remote support, digital services, and digital strategy. For Dallas-Fort Worth businesses, we also provide on-site support in Dallas, Richardson, Plano, Frisco, Garland, and McKinney.
Can you help with team training and documentation?
Yes, our higher-tier partnerships include team training sessions, documentation creation, SOPs for digital processes, and onboarding/offboarding support. We focus on making your team more self-sufficient with their digital tools.
Data Backup & Recovery
What data backup services do you provide?
We offer standard data backup ($100 for up to 1TB), 2TB external HDD backup ($100), 1TB external SSD backup ($150), online backup storage setup ($100 setup fee), and hard drive cloning starting at $90. All services include pickup and delivery within 15 miles of Richardson, Texas.
How does hard drive cloning work and what does it cost?
Hard drive cloning creates exact copies of entire drives for system backup or upgrades. Pricing: 1TB SSD cloning ($90), 1TB HDD cloning ($100), with additional TB at $70 (SSD) or $40 (HDD). Includes pickup & delivery within 15 miles of Richardson.
Do you provide cloud backup setup?
Yes, we help set up secure cloud accounts with your choice of provider (Google, Dropbox, etc.) for $100 setup fee. You maintain control of the account and pay storage costs directly to the provider. We handle the technical setup and initial backup.
What areas do you serve for data backup services?
Primary service area is Richardson, Texas with free delivery within 15 miles. Extended service up to 30 miles with $1.50/mile charge. For customers beyond 30 miles, we offer mail-in service with $15 return shipping.
Who typically uses your data backup services?
Our services are popular with photographers protecting large image files, professionals needing fast file access, small businesses requiring comprehensive data protection, home users backing up personal files, remote workers needing portable storage, and creative teams handling video editing and design work.
Partnership Programs
Do you offer partnership programs for web designers?
Yes, we offer Consulting Partner and White-Label Partner programs for freelance designers, WordPress developers, small agencies, and digital consultants. Both options are protected by signed non-compete agreements - we never poach clients.
How does your non-compete protection work?
We sign legally binding non-compete agreements for all partnerships. As a Consulting Partner, you remain the sole client contact and we support you as technical consultant. As a White-Label Partner, we work under your brand and appear as part of your team.
What security services can partners offer their clients?
Partners can offer comprehensive WordPress security hardening including REST API protection, security headers, user enumeration blocking, version hiding, XML-RPC disable, HTTPS enforcement, plugin protection, PHP upgrades, and firewall integration - all backed by our technical expertise.
Can partners offer ongoing security monitoring?
Yes, partners can offer our WordPress Watchdog service to their clients, providing ongoing security monitoring, malware scans, login monitoring, and system updates. This creates recurring revenue opportunities while ensuring client websites stay secure.
Service Areas & Support
What areas do you serve in Texas?
We provide comprehensive services in Dallas, Fort Worth, Richardson, Plano, Irving, Frisco, Allen, McKinney, Garland, and surrounding communities. On-site support is available locally, while digital services (web development, cybersecurity consulting) are available nationwide.
Do you provide emergency security response?
Yes, we provide 24-48 hour security response times across the Dallas metro area. For active clients, we offer reliable emergency response for security incidents, website compromises, and critical system issues.
How do you handle compromised websites?
For compromised sites, malware removal is needed first before our preventative hardening service. We can coordinate malware removal and then implement comprehensive security measures to prevent future compromises. Our WordPress security hardening is preventative, not remedial.
What support do you provide after completing services?
Support varies by service: WordPress business sites include free one-year maintenance, WordPress security hardening includes detailed reports and optional ongoing monitoring, fractional tech partnerships include ongoing support as part of monthly services, and data backup services include training and verification.
How quickly can you respond to new projects?
Response times vary by service: WordPress security hardening (24-48 hours), HTML landing pages (1 week), WordPress sites (2-4 weeks), custom applications (6-12 weeks), data backup (same day for local clients), and security consultations (within 1 business day for quotes).
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